Terms and Conditions

Quotes

Quotes are good for 30 days unless stated otherwise, but are subject to seeing final artwork to confirm an estimate. Prices subject to change based on material, shipping, artwork, and labor. Projects will be re evaluated after 6 months. Please contact support@fittedsupply.com for all quotes, and projects. Orders should also be made only through support@fittedsupply.com, we cannot guarantee on time delivery, or price accuracy of orders that are not made via the proper channels.


Pricing

Wholesale and retail pricing is based on exclusivity, frequency of order, and number of units. Wholesale customers must spend an average of $20,000 per year to receive wholesale pricing. A 50% deposit is required on all transactions prior to start, until credit has been established with us (Excluding custom cut and sewn uniforms and apparel, which always require a 50% deposit before placing an order). Once you have established credit with us, there can be a 30 day net set-up, excluding product development and custom design orders.


  • Design
        • If files are not print-ready for your product, there will be a charge to get them production ready with a one hour minimum if any changes need to be made billed at $35.00 per hour.
        • New concepts or brand development, graphic design fees start at $45.00 per hour.
  • Screen Printing
        • All new artwork will incur screen set-up fees at $25.00 per color, dark colored apparel may require a white underbase which will count as an additional color.
        • Archived screens are $45.00 per screen, these screens will be held for 12 months and will not incur a screen reset fee for subsequent orders.
        • Non-Archived screens will be held for 30 days after the initial order, for extras or errors of the same art. After 30 days, there is a $10.00 reset fee per screen. Reset screens will be held for 10 business days after the reorder.
        • If you have multiple items that you would like the same art printed on, but the art will be different colors, there is a $10 color change fee for each color.
        • We always attempt to recreate the color of your art to the best of our abilities, but PMS Color Matching is offered if a specific color required, that starts at $20 per color.
        • Screenprinting typically requires a minimum of 12 items. We have several other cost-effective methods of printing that is recommended for orders under 12.
        • Prints with dimensions over 14” will incur oversize charges, which amount to an additional $10 per screen, and an increased ink price.
        • Printing costs increase with the quantity of colors in the print, and decrease with the quantity of units to be printed.
          • Print prices increase also for specialty ink, including, but not limited to, metallic ink, and specialty ink made for polyester, Nylon, and other Non-Cotton Material.
          • Additional costs for specialty items (Bags, Aprons, Fleece, Jackets, etc.), and for locations excluding the basic front and back (arms, legs, side, pockets, etc.)
        • We prefer that you purchase your apparel through us, but you may bring in your own apparel to be printed on. It needs to be clean, so either never worn, or washed prior to delivery. There will be a handling charge per piece.
  • Heat Press Vinyl
        • Vinyl Prints are charged depending on the dimensions of the art work.
        • Customers that bring in their own apparel must ensure that their apparel is clean prior to being heat pressed. Heat pulls stains, and dirt out of fabric, so even seemingly clean clothing can reveal dirt and stains after heat pressed. We recommend soaking them, and washing them out with OxyClean or some other similar cleaner. We will not be held responsible for any stains caused by the clothing being brought in unclean.
  • Sublimation Printing
        • Sublimation Printing is only available for light colored apparel, and pricing is dependent upon the artwork’s size. Polyester yields the most vivid sublimated colors, and not all materials are suitable for sublimation.
        • Sublimation Printing also uses the heat press, so if you intend to bring your own apparel, please see above “Heat Press Vinyl”, second bullet point.
  • Embroidery
        • Embroidery orders will incur a one time digitizing fee.
        • Prices depend on the stitch count, and quantity of items.
  • Rhinestone Embellishments
        • Rhinestone stone prices will depend on how many stones are used, or the surface area covered.
        • Stones are applied via heat press, so if you would like to provide your own apparel, please see the second bullet under “Heat Press Vinyl”
  • DTG Printing
        • DTG Printing prices are determined by dimensions of the print, and number of units.
        • DTG Printing is ideal for low quantity orders, as there are no screen set-up fees.
  • Custom Cut & Sewn Apparel
        • Custom Cut & Sewn Apparel (including Uniforms), or Accessories always require a 50% deposit prior to production.
        • Samples will be charged at full retail price after initial sample order.
        • Orders below 25 pieces will incur a shipping charge.
  • Payment Options
      • Cash or Check is preferred for payment.
      • All returned checks will be charged a $30.00 fee
      • Debit/Credit cards are accepted through PayPal or Venmo.
        • Payments through PayPal incur a 2.9% transaction fee.

    Rush Fee

    Orders typically take2-3 weeks to go through pre-production approvals, and final production.The rush order fee is a flat rate of $50.00 for orders requiring 7 business days or less. In addition, there is a 25% fee for any order requiring 5 business days or less, 50% for less than 3 business days and next day 100% markup.  This excludes uniforms, which require a  3 to 6 week turn around and a $80 rush fee for a 2 week turn around.

    Delivery Fee

    Local customers are responsible for picking up projects when complete.  We understand on occasion it may be necessary to arrange for delivery.  We charge a minimum delivery fee of $25.00 plus the current Washington state mileage reimbursement rate of $0.54 per mile (as of January 1, 2017). If you would like your item shipped to you, shipping charges vary based on weight, size, and to where they are being shipped to. Shipping estimates will be included on your estimate and are subject to change.Shipping costs will be finalized at the end of production.

    Under/Over Run/Damages

    Although we do not anticipate any mistakes with our printing services, with customer provided apparel, please allow up to 5-7% waste depending on the quantity of the order. Do note, that customer provided apparel will incur a handling fee, which varies depending on the number of colors per item. If we can replace the damaged apparel, we will replace and reprint at no additional cost.  However, if we do not have access to the customer provided apparel, there will be no charge for the printing services on the damaged apparel.  Customer can provide replacement apparel pieces and we will gladly process the order to completion.


    Return/Refund Policy

    We will gladly replace merchandise or provide a refund if the order has shortages or damages.

    • Claims for damages or shortages must be made within 10 days of receiving the order.
    • Custom designed cut & sew products, including uniforms, may not be returned or exchanged. All sales are final.
    • Custom printed apparel can not be returned unless the product is damaged.
    • All returns require a Return Authorization. Email us atsupport@fittedsupply.com
    • Items damaged, washed, or worn by customers are non refundable. This includes items improperly cared for. (See FAQs below for proper care instructions.)

    Send returns to:

    Fitted Supply

    Attn:  Returns

    1020 S 344th Street

    Suite 210

    Federal Way, WA 98003

     

    Out of Stock Items

    Any items that are not stocked locally, or do not meet our minimum requirements could incur a shipping fee, which the client will be subject to pay. Fitted Supply will not be responsible for items which are out of stock. If items are out of stock, or if you are not willing to pay the shipping charges for the specific item, we will do our best to find a replacement and get it approved by you before using it.


    Minimums

    For screen printing services, there is a minimum of twelve units for work produced unless this is an ongoing order and client has made prior arrangements (i.e. paid to archive screen).  For smaller order quantities, we offer other printing options, please contact us for details.

    Embellishments

    All embellishments are custom made/unique to the customer at the time of the project.  We cannot guarantee that each item will be exactly the same.

    Customer Provided Artwork

    If you are providing your own artwork, please make sure it is the correct size, and correct format. Different size prints for different size apparel will incur additional screen set up fees. Customer provided artwork should be submitted with the accurate sizing that you would like on your apparel, resizing may incur a design fee. Low resolution jpegs or gifs will normally not be accepted, but in some cases we may be able to create a useable image, this will incur a design fee. Customer provided artwork must be at least 300 dpi, and submitted in one of the following formats:

    • Adobe Photoshop (*.psd)
    • Adobe Reader (*.pdf)
    • Adobe Illustrator (*.ai)
    • EPS (*.eps)
    • Tiff (*.tiff)

    Giving Due Attention To The Proof Provided

    Once you receive the proof, review it in detail. Please give special attention to: the design, grammar, and colors. Only 2 modifications can be made to the proof.  If the client exceeds two modifications per design the client will be charged our design fee as stated above under Pricing.  Once you have made any necessary changes to your proof, return it to us via email with your approval. This is your approval to have us move forward.

    Review The Details Of Your Order Confirmation

    After your proof has been returned to us, you will receive an order confirmation. Again, please review the information carefully. If all the information is correct, return it to us and we will begin the production process so long as the 50% deposit has been made.


    NOTE:Once an order has been approved and confirmed it may not be canceled for any reason.


    Providing Correct Shipping Information

    Your order will be produced and shipped within 5 to 15 business days after final proof approval. We cannot be held responsible for lost merchandise or delays in shipping caused by inaccurate address information, U.S. Customs procedures, the misrouting of your package by FedEx, UPS, or undeliverable shipping addresses.  If you require shipping insurance this must be communicated with the parameters of your order.  We will provide an estimate for this service with your quote.

    Product/Brand Development

    Apparel Samples

    Fitted Supply is pleased to offer apparel samples when available. These samples will be charged at full retail price, and need to be paid for when the sample order is placed. If the sample is approved and put into the order for production, the price will be adjusted and the additional credit will be applied to the project.


    Custom cut and sewn apparel samples will be discounted for your first sample request, subsequent orders under 20 units will be charged full retail price, along with any related shipping charges. Orders of larger quantities will reduce the cost per unit.


    Customers that would like customized apparel samples, including, but not limited to, samples that have vinyl customization, screen printed customization, or embroidered customization, will incur the set-up costs associated with the customization. Including, but not limited to, screen-set up fees, and embroidery digitizing fees. Once a digitizing fee is paid, it will not have to be paid again. Screen set-up will last 30 days after your first sample is made. If an order is not made within 30 days


    All samples are limited to one piece per style, color, and size.

    Customers will incur all apparel sample and shipping costs.


    Please email us atsupport@fittedsupply.com or call 253-719-8530. We are happy to help!


    Fabric Dyeing

    Because of the variability of the dyeing process, we cannot guarantee perfect continuity of shade across all styles, or from one order to the next.

    Labeling/Re-Labeling

    We can add, remove or change custom labels for you.  We offer a variety of labeling services including screen printed labels, heat pressed, and woven labels. Woven labels must be purchased and provided to us. Screen printed labels have a $5 per size set up fee, while heat pressed labels will vary on price depending on size.

    Research and Development

    We have access to both domestic and overseas manufacturers and can provide research and development services as needed.  This is service is billed hourly at a rate of $35.00 per hour.

    The Client’s Responsibility

    Legal ownership of any and all logos trademarks and copyrights.

    By submitting your design to Fitted Supply, you warrant that you have the legal right to reproduce (or have reproduced) any logos or other images associated with your order. You also certify that the production of any images you submit does not infringe on any other company's rights.

     

     

     

    Legal Information

    Limited Usage Rights

    Client has limited use of the designs for the term of the agreement for the scope of the project as both Company and the client intended when they first agreed to do the work.  If the client wishes to obtain exclusive rights of design images, the Company shall provide working files for an additional fee.  


    As per our Guarantees, Terms and Conditions, and the pages of our website, please know that there are no cancellations of orders once approved. Your product is custom made exclusively for you and cannot be sold to others. In the event that a legal dispute arises, it is agreed that the venue for such a dispute is King County, Washington, USA. Should the dispute pertain to the illegal use of copyright or trademark infringements, you agree to defend the claim at your sole expense. You agree to pay any damage and costs assessed against Fitted Supply Inc. as a result of such a lawsuit or proceeding. You also agree to hold Fitted Supply Inc. harmless in such a lawsuit or proceeding. All work displayed on this website containing corporate logos or registered trademarks are shown only to illustrate the reproduction capabilities of Fitted Supply Inc. Purchase of merchandise from Fitted Supply Inc. in no way, shape or form grants you permission to reproduce logos, nor does it transfer, grant or lease ownership of any logos or trademarks to you.

    FAQs

    Custom Socks

    Why are these items thinner?

    They are heat pressed with a special machine that puts pretty much any design on the sock. Therefore the padding is compressed a bit. After a few wash/dry cycles, they should be back to feeling extra fluffy.

    Will they wash off?

    They will NOT wash off. We recommend washing with cold water (do NOT use bleach) inside out and hang‐dry.

    There are some white spots, why?

    The process is not perfect, and the heat press might cause some wrinkles while the design is being put on.

    Are the custom Nike Elites authentic?

    They are 100% authentic Nike Elite Socks customized through our process.


    Custom Apparel

       What Type of Print is right for my project?

    Screen Printing is the most cost effective with higher quantities of shirts. It is also good for average size quantities 20+ with designs only requiring a few colors. Heat Press Vinyl is good for small orders where a simple design is needed, such as text or a basic logo. It is also used on locations that cannot be screen printed due to either material, or garment structure.  Sublimation printing is what we use for socks typically, and is good for low quantities of white polyester (or poly blend) apparel with a design featuring a full range of color. Embroidery is good for professional attire, and hats. It is recommended for small areas, such as left chest logos on polos, and is more cost effective with higher quantities. DTG Printing is best for small orders that will need a full range of colors.

       How should my apparel be washed?

    Please review the inside label of your apparel for proper care. Do not use bleach or fabric softeners, and tumble dry on low heat to prevent fading. Do not iron printed areas, and do not dry clean. We also recommend washing items inside out to prevent further wear of printed designs.

       Will my apparel shrink?

    We only use high quality manufactured, name brand items to minimize shrinkage. However, as with all garments, you should plan on some shrinkage after the first few washes. On average, items  shrink between 5 and 7%.

       Will my design wash off?

    Screenprinted designs will last for the entire useful life of the shirt. The design will show wear and fading at around the same rate as the garment- which usually spans several years. Heat Press Vinyl designs can outlast the shirt if cared for properly, see “How should my apparel be washed” above. Rhinestone embellished apparel should also be washed inside out to keep the stone attached for the duration of the shirt’s wear.

       What is the difference between 50/50 and 100% Cotton fabrics?

    50/50 fabrics weigh less, tend to wrinkle less, and the polyester tends to be more durable. 100% cotton weigh more, and are softer. However, both materials will experience some shrinkage after being washed.

      What sizes do you offer?

    Many products come in a wide range of sizes, but the color options can become more limited in the specialty sizes. We are glad to special order certain products for you. Do note that with smaller sizes your art may need to be reduced to fit, and this may incur additional setup fees.